Akuvox General || How to Check Transaction History (Subscriptions)

Akuvox General || How to Check Transaction History (Subscriptions)

How to Check Transaction History (Subscriptions)

After the payment is made, you can check the details of the transaction if needed. Community transaction history will display the orders for the activation and renewal of the master account, extra family member account, property manager SmarPlus. While, Office transaction will display all the orders for the activation and renewal of the user account, as well as the orders for the premium functions.

1. Check the transactions by Type, Status and transaction Order Number.

2. Click on of the transaction you want to check.

3. Click on Download Invoice File if you want to download the invoice if needed.

Note

  • Only orders that are renewed on a daily basis will display the Next Expiration Date.

Parameter Set-up:

No.

Column Name

Description

1

Order Number

Shows the order of each transaction.

2

Type

Shows the transaction types: Activation, Subscription, Additional app.

3

The number of Apartments

Shows the numbers of apartments involved in one order.

4

Total Price

Shows the total cost of each transaction.

5

Status

Seven types of status: All, Succeed, Processing, Failed, Time out, Cancel, System Processing.

  1. Succeed: is for the order that is paid.

  2. Processing: is for the order that is created but not paid yet.

  3. Failed: is for the order that is not paid successfully.

  4. Time out is for the order that is not paid in time before reaching the timeout.

  5. Cancel: is for the order that is canceled.

  6. System Processing: is for the order being processed by the system after the payment is made.

  7. All: is for all the above types.

6

Created Time

Shows the time when the order is created

7

Action

Click to check for details. Click to pay for the order that is ready for payment. Click to go to billing system. Click to delete orders.

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