How to Search/Edit/Check for Apartments

1. Search the apartment(s) by narrowing down the searching range from building to the apartment, or you can enter the apartment name or the keyword for the search.

2. Click on to check the details of the apartment.

Edit and Reset Apartment

You can edit or reset the apartment configurations for the resident, including call type, call setting, the apartment name, and more.

• Edit apartments

1. To go to the editing screen, do any of the following:

• Click on of the desired apartment.

• Click on of the desired apartment, and then on the top right.

2. Edit apartment name, call type, and call setting.

3. Edit permission control:

• Tick the checkbox of Allow User to Create QR Code if you want to allow the resident to create QR code for the access.

• Tick the checkbox of Allow User to Register Face ID if you want to allow the resident to enroll their face ID for access.

• Ticket the checkbox of Family Member Amount Limit if you want to set the number of family member account that user can create. The account limit is 0-63.

Note:

• If you disable the Register Face ID, then the user face IDs registered from the App will become invalid for the access. These Face IDs will be back to be valid after the Premium Feature expired.

Parameter Set-up:

Reset apartments

To reset the apartment, do as the following:

1. Go to the editing screen by any of the methods.

• Click on of the desired apartment; Or

• Click on of the desired apartment, and then on the top right.

2. On the pop-up screen, Click at the bottom left.

3. Click OK when you are asked.

Once you agree to reset, some information or data in this apartment will be removed while some not:

Data to be removed including

• Family member accounts.

• Emails, mobile numbers, country/region, and landlines.

• Logs(audit logs excluded) and histories.

• Messages and alarms; and

• Accessing settings, including PIN, face data, NFC, Bluetooth, and QR Codes.

Data to be kept including

• Family master account status, such as inactivated, expired, and so on.

• The number of free sub-accounts.

• Audit logs.

• Settings include Call Or IP Cal, time zone, language, home Automation, premium plan, and the With Indoor Monitor feature.

Other changes including

• The user’s app changes to be unregistered and needs to be re-initialized.

• The user’s login credentials are reset, and the user is not going to receive the reset email.

Note:

• It is free to create a new account in the family after resetting, while it charges after deleting. The resetting feature is suitable for rental scenarios, you can empty the accounts after the tenants moved out and create accounts for the new ones.