Diamond Mobile APP || Unbind device from DMSS Account

Diamond Mobile APP || Unbind device from DMSS Account

How to unbind a Diamond series device with DMSS. There are two parts to this guide.

 

Part 1. Take a picture of the sticker that is physically on the device.

 

 

 

Part 2. Open the DMSS app and make sure you are signed into the account you wish to take over the device. You can verify if you are signed in by tapping on “ME” and looking at the top of the page. If you are logged in, you will see a username.

 

 

 

 

 

 

 

Go back to the home screen and then tap the “+” at the top right of the page. Scan the QR code located on the sticker or in the P2P menu of the device.

 

 

Tap on “account” and then “next”

You may leave the security code blank.

 

 

 

 

 

 

 

You will be met with this screen. Tap on “Appeal”

 

 

Attach the image from Part 1 to BOTH locations.

 

 

Please note that the appeal process can take up to 24 hours.

    • Related Articles

    • Diamond Mobile APP || Unbind device from DMSS Account (Legacy)

      1. In the event that customer adding a Diamond device that already bound to an account, user will get this following error. 2. Click on Appeal. 3. Customer will be asked to upload a picture of their device with serial number label, and Proof of ...

    • Diamond Mobile App || DMSS Cloud Account Device Sharing

      DMSS Cloud Account Device Sharing (This demonstration was done on an iPhone 12 with Software version 16.3.1) Before we begin, please make sure that the device we’re going to use was added to DMSS using the “ACCOUNT” option and not the “LOCAL” option. ...

    • Diamond Mobile App || Adding Device to DMSS Mobile App (Web GUI)

      Diamond Mobile App || Adding Device to Mobile App (DMSS) Webgui On the web portal enter into: Settings > Network > P2P Scan the QR code that has the serial number on the right. On the app: Click on (+) sign > “scan QR code” > next > choose correct ...

    • Diamond Mobile APP || Remove Device

      1. Launch DMSS Mobile App 2. Tap on Home and then select one of your added device that you wish to share. Tap on ... icon 3. Tap on Device Details 4. On the very bottom, you will see button to remove your device, tap on Delete.

    • Diamond Mobile App || DMSS Sharing and Account Restrictions

      We have a few Internet of Things (IOT) devices. These are usually WIFI connected equipment. Some examples: - HNC2DB112-W - HNC2IL26N-IRAS/28 These devices REQUIRE a DMSS account. After the initial adding process on the main account, if you want to ...