Titanium Recorder || Resolving "Device Busy" Error During Playback ||

Titanium Recorder || Resolving "Device Busy" Error During Playback ||

If you are encountering a "Device Busy" error when attempting to view playback on your recorder or through the SuperLive Plus app, it is likely that the recorder is operating on firmware version 1.4.6. This issue can be temporarily resolved by rebooting the system, but a firmware update is required for a permanent fix.

Temporary Solution:

  • Reboot the System: Restart your recorder. This will temporarily allow playback for approximately two days.

Permanent Solution:

  • Firmware Update: Perform a firmware update on your recorder to permanently resolve the "Device Busy" error.

Affected Models and Chipsets:

  • Known Models:

    • ED9308H5NV-8P-3N
    • ED9304H5NV-4P-3N
    • ED9308H5NV-8P-A

  • Known Chipsets:

    • N0N
    • N0S

Action Required:

Update the firmware on your recorder as soon as possible to ensure uninterrupted playback functionality.

If you need assistance with the firmware update process, please refer to the https://enssecurity-support.force.com/s/article/Titanium-Recorder-Titanium-Firmware-Update-1-3-3-FW-and-Up or contact our technical support team. 

Titanium Firmware Link: https://drive.google.com/drive/u/0/folders/1nIXaf1R2cSupm6dZ_ZTc-ZVpfiy7eWXv

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