Akuvox General || How to Manage Akuvox User Subscriptions
How to Manage SmartPlus User Subscriptions
You can pay for the subscription fee for both the service activation and renewal, and property manager Smartplus app service.
To pay for the service activation for office users.
1. On the office dashboard, click of the office you want to pay for service.
2. Click on Subscriptions, then click Active .
3. Select the specific department you want to pay for the service activation.
Renew Service
You can renew the services for office users and property managers.
1. On the dashboard, select on the dashboard. Then click
of the office you want to renew the service.
2. Click Subscriptions, then click Renew .
3. Select the office users you want to renew the service for by the month with a maximum of 60 months. Then pay for the order.
Transaction History
Payments module allows you to search, check and delete the transaction history following the user account activation and renewal. You can also download the invoice if needed.
Check and Transaction History
After the payment is made, you can check the details of the transaction for office users if needed.
1. Click Payments module, and check the transactions by the service type, status, and order number.
2. Click on Info of the transaction you want to check and download the invoice if needed.
Note
-
Only community orders that are renewed on a daily basis will display the Next Expiration Date.
3. Delete the specific transaction order if needed.
Search Description
|
No. |
Field Name |
Description |
|
1 |
Order Number |
Shows the order of each transaction. |
|
2 |
Type |
Shows the transaction types: Activation, Subscription, Additional app |
|
3 |
The number of Apartments |
Shows the numbers of apartments involved in one order. |
|
4 |
Total Price |
Shows the total cost of each transaction |
|
5 |
Status |
Seven types of status: All, Succeed, Processing, Failed, Time out, Cancel, System Processing.
|
|
6 |
Created Time |
Shows the time when the order is created |
|
7 |
Action |
Click on |
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