Issue: Cameras work on the phone (away) and laptop (at home), but the laptop fails to connect when off-site.
The Phone: Usually uses a Cloud ID / P2P Serial Number. This "pings" a cloud server, allowing it to find the NVR regardless of which network you are on.
The Laptop (CMS): Is likely configured using the NVR’s Internal IP (e.g., 192.168.1.100). When the laptop leaves the home Wi-Fi, it can no longer "see" that internal address.
Because ENS carries multiple brands, the specific setup for P2P/Cloud viewing may vary. Follow these general steps to fix the connection:
Identify the Connection Type: Check your CMS settings. If the address starts with 192.168... or 10.0..., it is a local connection only.
Switch to P2P: You must re-add the device to your CMS using the Serial Number (SN) or Cloud ID instead of the IP address.
Search the KB: Since P2P setup steps differ by brand, please search our Knowledge Base for the specific guide for your series (e.g., "How to setup P2P on Titanium Series").
If you are unsure which series you have or need help navigating the menus, our team is ready to assist:
ENS Tech Support 📞 888-367-1999
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Mon–Fri: 8:30 AM – 5:30 PM
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