Akuvox General || Create a New Office Project
Akuvox uCloud: Creating a New Office Project
After logging in to the Akuvox uCloud Installer Portal:
Select: + Add Office Site
Enter the Office information and initial settings
.
Follow the prompts:
You can create Companies, assign management permissions for doors, and create holiday schedules for them.
You can then create an Admin account for the specified Company.
This Admin account can manage the Company's Personnel and Access Groups but cannot view data from other companies.
Groups, much like departments or teams in a company.
Personnel refers to the people within a company and they can belong to multiple groups.
Option 1: Assign access groups for a specific group on the edit group page.
Option 2: Add groups to an access group on the view access group page.
May also set Anti-Passback Rules for Access Control.
Personnel Tab provides a list of Companies, Personnel, and Groups that are assigned to each Company.
From the Devices Tab, you can create Buildings and add Devices.
Click on the ‘New’ button located top right of Devices list.
Enter the MAC Address for the device without the colon punctuations. “ : “
Devices may also be assigned to select Personnel.
Once the Buildings and Devices have been configured you will want to check the Status Indicator Icon.
Icon will show Green status for Online and Registered.
The icon will show Gray status for Offline if Registration Fails.
*You will be unable to remote-in to devices web portal or upgrade the firmware if the icon is showing Gray.
In the event the device will not register, there are a few useful troubleshooting steps to apply:
* Typically a quick factory default on the device will resolve the registration issue.
* If further troubleshooting is required, check the DNS Settings in network settings on the device.
(Try Google's domain name system 8.8.8.8 or 8.8.4.4)
* Firewall settings may need to be configured for Akuvox devices.
* Knowledge base link for firewall settings:
* Also check that the MAC Address is correct in the Cloud Project.
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