On the main screen, select “Forgot Password”
You will see the following page. It’ll want you to confirm that certain identifying information from the recorder will be needed to confirm the validity of the password reset. Select OK to continue.

After confirming the information requests, you will see the following page. You will need to scan the QR code with the following smartphone apps: iDMSS Plus (iPhone), or gDMSS (android). The application will have a “forgot password” option in the settings menu, where the phone will turn into a QR code scanner. After scanning the code with the application, you will receive an email with the reset code. You will then be able to reset your password.